FAQs
First of all, update to or download the latest version of Ad-Aware.
Ensure you have an active internet connection
Configure your firewall or any other security programs to allow Ad-Aware (aawservice.exe) network access. If necessary, you can temporarily turn off your firewall, but be sure to turn it on again after you have updated the Definitions File.
1. Open Ad-Aware main menu.
2. Click the 'Web Update' button to connect to the update server and download the latest software and definitions updates.
(if you're experiencing 'connection error' when clicking web-update, click here.)
3. When the update is complete, click 'Ok'.
If you are operating behind a proxy server, you will need to have your proxy server settings correctly configured in order to perform updates.
Go to Settings -> Updates and click proxy settings.
Tick the box beside "Enable Proxy", enter your proxy server address (in the format, proxyname:portnumber ) your username and password and click 'Ok'.
You can also manually download and update the definitions file.
1. Download from http://download.lavasoft.com/public/core.zip
2. Extract the file (core.aawdef) directly to the Ad-Aware folder, either:
XP:
* C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Defs (Ad-Aware Anniversary Edition)
Vista:
* C:\Program Data\Lavasoft\Ad-Aware\Defs (Ad-Aware Anniversary Edition)
(note: You can also go to, update->settings and click 'import' browse to where you have saved (core.aawdef), select this file then click 'open' and 'ok'.)
3. Close and restart Ad-Aware. (In Anniversary Edition: you exit the program from the System Tray icon.)
Download the Ad-Aware Anniversary Edition installation file: (Ad-AwareAE.exe) from the link sent to you via email shortly after your purchase had been processed.
Alternatively, log-in to the support center and download a new copy of Ad-Aware Anniversary Edition here (click)
Once downloaded double-click the (Ad-AwareAE.exe) file and follow the on-screen instructions in the installation wizard to install
Your computer must be restarted to complete the installation. Click the option to "Restart now." At this point, you also have the option to enter your e-mail address to receive Lavasoft News and special offers
Click "Finish" to complete the installation process
Your computer will restart and Ad-Aware Anniversary Edition will be completely installed.
Log-in to the Lavasoft support center and download the Ad-Aware Anniversary Edition file (Ad-AwareAE.exe) here (click)
Once downloaded double-click the Ad-AwareAE.exe file and follow the on-screen instructions in the Installation Wizard to install. Ad-Aware 2008 will be uninstalled during installation of Ad-Aware Anniversary Edition.
Your computer must be restarted to complete the installation. Click the option to "Restart now." At this point, you also have the option to enter your e-mail address to receive Lavasoft News and special offers.
Click "Finish" to complete the installation process.
Your computer will restart and Ad-Aware Anniversary Edition will be completely installed.
Make sure that you have configured your firewall or any other security programs to allow Ad-Aware network access. If necessary, you can temporarily turn off your firewall, but be sure to turn it on again after you have completed the registration procedure.
REGISTRATION PROCEDURE
1. Open the registration window by clicking the Register button at the bottom of the main status screen
2. Enter your Serial Number
3. Click 'Register'
Ad-Aware will connect to the Internet to validate your registration
"Thank you for registering Ad-Aware" will appear once successful, Click OK
5. Restart Ad-Aware to activate the Plus or Pro versions of Ad-Aware. To find your license information click on the Manage License button on the main status screen.
Replacing Ad-Aware 2008 with Anniversary edition
If you already have a license for Ad-Aware 2008 you will not have to enter a serial number to activate Ad-Aware Anniversary Edition.
When installing Ad-Aware Anniversary Edition, Ad-Aware 2008 will be uninstalled and the license will be transfered to Ad-Aware Anniversary Edition.
If you're experiencing a 'connection error' when clicking web-update please try updating from the start menu or use one of the workarounds below.
*Go to, C:\Program Files\Lavasoft\Ad-Aware and right click on
AAWService.exe, select properties in popup menu and in the
Compatibility tab. Change the Compatibility mode to "Run this program
in compatibility mode for: Windows XP" , click ‘apply’ then ‘ok’. Do
the same for Ad-AwareAdmin.exe and then retry the web-update.
*Go to Control Panel/Administrative Tools/Services and locate "Lavasoft
Ad-Aware Service". Stop the Service (if started) and then right
click/properties. Under Logon, check "Allow service to interact with desktop", click OK and restart the service and then retry the web-update.
- 1 of 35
- ››
