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Why do I have Broken desktop shortcuts or Internet Favorites ?

If you use Internet Explorer 7.0 on Windows XP or Windows Vista, the following problems may occur. The exact cause for this behavior is not yet known.

  • Suddenly desktop shortcuts do not work.
  • Your saved Internet favorites are unavailable or broken.

Solution for

Windows XP
Create an exception for Anti-Virus Helix Guard to exclude shortcuts from scanning.

  1. Open Anti-Virus Helix -> Extras ->

    Configuration and activate the Expert mode.

  2. Select Guard -> Scan, click on File extensions and delete the .URL extension

    from the list.

  3. Open Guard -> Scan -> Exception.
  4. Under File objects to be omitted for the Guard, type .url and press Add.
  5. Under File objects to be omitted for the Guard, press the browse button [...], select C:\Documents and Settings\\Favorites and press Add.
  6. Save the configuration by pressing OK.

Solution for Windows Vista
Create an exception for Anti-Virus Helix Guard to

exclude shortcuts from scanning.

  1. Open Anti-Virus Helix -> Extras -> Configuration and activate the Expert mode.
  2. Select

    Guard -> Scan, click on File extensions and delete the .URL extension from the list.

  3. Open Guard -> Scan -> Exception.
  4. Under File objects to be omitted for the Guard, type .url and press Add.
  5. Under File objects to be omitted for the Guard, press the browse

    button [...], select C:\Users\\Favorites and press Add.

  6. Save the configuration by pressing OK.

Applies to:

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