Lavasoft FAQ pages

The Internet connection is broken (some applications cannot access the network, e-mail cannot be received, some sites cannot be browsed)

Ensure that the Rules Wizard firewall policy is on, by right clicking on the Firewall icon in the Windows System Tray and and going to Firewall Policy. This will help you control all the connections that do not come under any rule.

If the problem persists
In the product's main window click Event Viewer. See what is blocked and why (in the Allow/Block Reason column). Modify the appropriate rule.

If this does not help, temporarily disable the Lavasoft Personal Firewall product protection and check if the application is still blocked. To currently disable the product protection, right-click the product icon in the system tray and select the Suspend Protection option. Select the period of time for suspension and click OK.

Check if the application is still blocked,if it is, click Settings ? Network Rules. If you see the application in the Blocked list, drag it to the list of Custom Access. If it is already in the Custom Access list, drag it to Trusted.

Applies to:

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