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Lavasoft FAQ pages
I have not received an email or reply from Lavasoft?
Our notification emails may get filtered as spam. Make sure to check your mail-client's spam-box or spam-filter for our mails.
We send out notification mails from email@example.com, make sure that this address is allowed.
If you have a t-online.de mail account, consider changing to a webmail account, as all our mails is blocked by t-online or Internet Service Providers (ISP) that is owned by Deutsche Telekom.
You are able to change your registered mail address by logging in to the support center, and editing your details.