Lavasoft FAQ pages

I cannot perform updates. Error message: Internal error.

After installing Lavasoft Anti-Virus Helix from a commercial CD-ROM, an Internal error may occur during update.

On the last line of the Updater's logfile you can read the error message: "Critical error: cannot find the commapp_dir_av variable"

In order for the Update to work, please download the newest installation file of Lavasoft Anti-Virus Helix from our website and install it again, after you uninstall the older version.

http://www.lavasoft.com/support/supportcenter/index.php

Applies to:

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