Check if a Personal Firewall is active on your computer, other than Windows Firewall. Make sure it does not block the files avmailc.exe and avesvc.exe (Lavasoft Anti-Virus Helix MailGuard's service and helper service).

If you still cannot activate Anti-Virus Helix MailGuard, please reinstall it.

Follow these steps:
• Open the Windows Control Panel from Start -> Control Panel -> Add or Remove Programs (xp) / Program Features (Vista) -> Lavasoft Anti-Virus Helix
• Click Change -> Select Modify and click Next
• Please deactivate the option for MailGuard in the installation wizard.
• Confirm the change and restart the system.
• After restart, please repeat the steps above and activate the MailGuard.

Applies to:

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