FAQs
REGISTRATION PROCEDURE
1. Open the registration window by clicking the Register button at the bottom of the main status screen
2. Enter your Serial Number
3. Click 'Register'
Ad-Aware will connect to the Internet to validate your registration
"Thank you for registering Ad-Aware" will appear once successful, Click OK
5. Restart Ad-Aware to activate the Plus or Pro versions of Ad-Aware. To find your license information click on the Manage License button on the main status screen.
Note: Make sure that you have configured your firewall or any other security programs to allow Ad-Aware network access. If necessary, you can temporarily turn off your firewall, but be sure to turn it on again after you have completed the registration procedure.
Upgrading your software to the latest version
If Ad-Aware has been activated previously, you won't have to register your serial number again when installing a newer version of Ad-Aware.
When installing Ad-Aware, any previous version will be uninstalled and the license will be transfered to the new software version.
We currently offer a 45% discount for academic, non-profit and government organizations. To be considered for this discount please contact our Worldwide Sales Department via your organizations official email address.
Please follow the link to Cleverbridge to get more information
There are different ways to access a new installation file of Ad-Aware, depending on how you purchased your software.
Purchased online
Please contact general support at Lavasoft.com providing your full name and email presented at the time of purchase
Physical box purchase
Please refer back to your installation CD and input your enclosed license key.
Ad-Aware Free is available from Lavasoft's website.
This will depend on the type of license you purchased. Licenses for Ad-Aware can be purchased for 1, 2 or 3 years. Your license will expire 1, 2 or 3 years after it has been activated (depending on the length of license you purchase). To view license expiry date please open the Ad-Aware program on your computer and click "Manage License".
In order to continue using the program you must renew the software when your current license period expires or is due to expire. Renewals of Ad-Aware can be made at a discounted rate.
Each computer requires its own personal license of Ad-Aware. If you purchase one license/copy of Ad-Aware then it can only be installed on one computer. However we now offer multi-packs here.
Ad-Aware 8.1 supports Vista (32 & 64-bit)
Ad-Aware Game Edition supports Vista (32 & 64-bit)
Ad-Aware Anniversary Edition supports Vista (32 & 64-bit)
Ad-Aware 2008 supports Vista (32-bit and 64-bit)
Ad-Aware 2007 supports Vista (32-bit) from version 7.0.2.1 onwards
Please take a look at our Product Comparison Chart to help you decide which product is right for you or your business.
All versions of Ad-Aware are compatible with all major anti-virus and firewall solutions.
User manuals are included in the installation files for all editions of Ad-Aware. If you cannot access your copy, please download a new copy from Product Manuals in the Support Center.
The latest version of Ad-Aware is Ad-Aware Internet Security, available here
To update your e-mail address, please fill in the form on this page: http://www.lavasoft.com/mylavasoft/support/supportcenter/change_email_address.
IMPORTANT: Please provide your current registered mailing address, and the new e-mail address that you would like to use.
We do not offer email support for Freeware users.
Please use our support forums at http://www.lavasoftsupport.com where volunteers and employees can assist you.
Ad-Watch is not sold as a separate product; it is included in Ad-Aware.
Please open the Ad-Aware program on your computer and click "Manage License" to view the current license state. If this is still valid please email general support at Lavasoft.com with your full name and email address at the time of purchase.
Ad-Aware Business Edition offers the Centralized Management Control Tool for networks. Our central control tool gives your IT Administrator full control and centralized monitoring capability for your entire network. The Ad-Aware Business Edition control tool allows your IT Administrator to configure and manage all registered and active clients (network computer users), to see what computers are actively running Ad-Aware, to monitor reference file versions, and to evaluate the spyware/malware detection logs from previous Ad-Aware scans.
After purchasing the product from our homepage, you will receive a confirmation e-mail, with all the information regarding your purchase, including your customer reference number, price and the Ad-Aware version you purchased. To receive this information, it is important to include your accurate e-mail address at the time of purchase. You will also receive an email advising you how to download and install your version of Ad-Aware.
Please contact Lavasofts ecommerce provider who is Cleverbridge regarding payment and ordering issues. You can send in a Lavasoft Sales Support inquiry from the Support Center, or from the Partner Center, if you are a Lavasoft Partner.
Instead of paying for a one-year subscription, you now have the option to choose a monthly subscription, so that the total license cost is split evenly over 12 monthly payments. We make the payment process as simple as possible for you. The charge will be made directly to your credit card each month and you’ll receive a notification message. You can choose to end your subscription at any time – just by clicking the link to deactivate in your notification message, by logging in to your Lavasoft account, or by contacting-
Monthly subscriptions are currently only available for Ad-Aware Business Edition.
To purchase a monthly subscription, go to the Ad-Aware Business Edition product page or use this direct purchase link.
In the cart, select "Monthly subscription" as the license period and then proceed through the purchasing process as normal.
To cancel your subscription there are 3 options.
- Contact Worldwide Sales Department
- Click on the link in the notification message.
- Contact cs@cleverbridge.com
