We are currently having some problems with the updates for an older version of Ad-Aware.

If you cannot update and are using Ad-Aware Anniversary Edition you should uninstall, download the latest version (9.0.2 or later) and reinstall Ad-Aware.

You can un-install the program, by going to: 
Start -> Programs -> Lavasoft -> Ad-Aware  -> and click on Uninstall Ad-Aware

Reboot your computer.

Then download the software again, re-install it, and register it again. 

You can download Ad-Aware from here.

We apologize for the inconvenience.


Ad-Aware 9.0.2 Software Update

by Jona on February 9th, 2011.

The software update to 9.0.2 was just released.

Note: Users on Windows Vista and Windows 7 will receive a warning message from Windows Security center when we replace the Ad-Aware service with the version with the new signature. The warning message will only be displayed for the few seconds it takes between the uninstallation of the old version and the installation of the new.

The software update contains a number of smaller bug fixes.

Change log:

  • Crash fix: AAWTray.exe crashes after automatic updates
  • Fixed: Failure to remove parts of Browser Hijacks in Opera
  • Fixed: DoNotDisturb mode misses events on Win7.
  • Fixed: Slow response when changing skin or language.
  • GUI will prompt a restart after selecting new skin
  • Fixed: Wrong top menu icon is highlighted after you finish a scan in simple mode.
  • Fixed Ignore/Quarantine List: When only "Do Nothing" is selected, the action-button is still enabled.
  • Fixed: TrackSweep screen context menu gets locked in certain scenarios
  • Change: Cursor will be active in text fields that was previously not selected by default
  • Change: Clicking on the Lavasoft logo on the main screen of Ad-Aware will now open the Lavasoft homepage


Technical issues - receiving emails.

by Jona on December 28th, 2010.

Due to technical issues we have not been able to receive any support inquiries by email for the last 19 hours.

No emails have been received between Dec 27, 5.00 PM - Dec 28, 12.00 AM (Central European Time).

If you have tried to contact support by email or via the Contact Support Form during this time, it has most likely not been received. If your support inquiry was delivered succesfully you would have received an email confirmation. If you haven't received a confirmation or have got a delivery failure notification, please resend your support inquiry.

We apologize for the inconvenience this may have caused you.

Best Regards,

Lavasoft Support


Email Server Outage

by Jona on December 16th, 2010.

Due to a power failure in our building, our Email servers was down for 9 hours on Thursday, Dec 16, between 03.00AM - 12.00PM (Central European Time).

If you have tried to contact support by email or via the Contact Support Form during this time, it may not have been received. If your support inquiry was delivered succesfully you would have received an email confirmation. If you have not received a confirmation or have got a delivery failure notification, please resend your support inquiry.

We apologize for the inconvenience this may have caused you.


Best Regards,

Lavasoft Support


8.2.6 Update to Ad-Aware

by Jona on June 29th, 2010.

Software update 8.2.6 was released today. June 29, 2010

It includes:

A fix for a bug affecting detection of cookies
When scanning for cookies, the bug caused the cookie scanner to stop before looking through all locations where cookies are stored. The bug affected only cookie detection, and it only occurred on some systems.


Ad-Aware AE 8.0.7 was released on June 29th, 2009.

In order to update your Ad-Aware software:

  1. Open Ad-Aware.
  2. Click the “WebUpdate” button in the “Main Status” menu.
  3. Restart Windows.

Change log:


Anti-Virus Helix - Discontinued

by Jona on June 9th, 2009.

As of June 8, 2009, we will no longer offer new sales of our stand-alone anti-virus product, Lavasoft Anti-Virus Helix.

Important note: Lavasoft will continue to offer threat updates and full customer support for all Anti-Virus Helix customers throughout the duration of their licenses.

Read more




Ad-Aware AE 8.0.4 was released on April 21st, 2009
In order to update your Ad-Aware software:

1. Open Ad-Aware.
2. Click the “WebUpdate” button in the “Main Status” menu.
3. Restart Windows.

Change log (Fixed issues):


Important Notice!

The Lavasoft Activation Server will be down for maintenance between 10.30 AM and 12 PM (Central European Time) on April 17th.

During this time it will not be possible to activate the Ad-Aware software or access some parts of the Support Center.

Normally, you activate a license by registering your license Serial Number in the "Manage License" menu in Ad-Aware.

Thank you for your patience!


Due to technical problems with our email ticketing system, we have had problems responding to technical support inquiries from yesterday evening until this morning.

Estimated downtime: April 6, 1 PM - April 7, 10 AM (Central European Time)

Some (not all) replies to emails and technical inquiries that was sent to us during this time was delayed.

The problem has been resolved and the system works fine again. We have processed any delayed email tickets and you should have received a reply from us by now.