SpyTool.Win32.Ardamax_db02a0833b

by malwarelabrobot on December 10th, 2013 in Malware Descriptions.

Gen:Variant.FAkeAlert.105 (BitDefender), MonitoringTool:Win32/Ardamax (Microsoft), HEUR:Trojan.Win32.Generic (Kaspersky), Trojan.Win32.Ardamax.nbq (v) (VIPRE), Trojan.KeyLogger.20652 (DrWeb), Gen:Variant.FAkeAlert.105 (B) (Emsisoft), Keylog-FAQ!DB02A0833B2B (McAfee), Win32.SuspectCrc (Ikarus), Ardamax.BZV (AVG), Win32:Malware-gen (Avast), SpyTool.Win32.Ardamax.FD, GenericEmailWorm.YR (Lavasoft MAS)
Behaviour: Trojan, Worm, EmailWorm, Monitor, SpyTool


The description has been automatically generated by Lavasoft Malware Analysis System and it may contain incomplete or inaccurate information.

Summary
Technical Details
Removal Recommendations

MD5: db02a0833b2b611ffc0509c82d4a7b37
SHA1: de1ec79632560344b8994e5e3ee3b8c43521da65
SHA256: 6f064daa370566507779620069bbdb08f04bb9767b1f7f26c22fa971ebe26cb1
SSDeep: 49152:KO0wcuC68EKlCXEE L6xpko4gzRDdR2zLM/jwNAFa7eFnGqJAgFDq:KO0wjC6jXEOpkwdUuP
Size: 2056192 bytes
File type: EXE
Platform: WIN32
Entropy: Packed
PEID: UPolyXv05_v6
Company: no certificate found
Created at: 2013-08-12 18:48:48


Summary:

SpyTool. A program used to apply passive protection methods to spyware, such as obfuscation, encryption or polymorphism. The original malicious program is usually encrypted/compressed and stored inside the wrapper.

Payload

Behaviour Description
EmailWorm Worm can send e-mails.


Process activity

The SpyTool creates the following process(es):

%original file name%.exe:1268
HelpSvc.exe:1520

The SpyTool injects its code into the following process(es):

IAY.exe:1808

File activity

The process %original file name%.exe:1268 makes changes in the file system.
The SpyTool creates and/or writes to the following file(s):

%WinDir%\TLPEXV\IAY.exe (15021 bytes)
%WinDir%\TLPEXV\IAY.02 (56 bytes)
%WinDir%\TLPEXV\IAY.00 (1 bytes)
%WinDir%\TLPEXV\IAY.01 (81 bytes)

The process HelpSvc.exe:1520 makes changes in the file system.
The SpyTool creates and/or writes to the following file(s):

%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000a8.query.new (256 bytes)
%WinDir%\Temp\MPC1B.tmp (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000001d.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\panels\subpanels\Options.htm (3 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000db.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000114.query.new (374 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\tools.htm (1 bytes)
%WinDir%\pchealth\helpctr\System\panels (4 bytes)
%WinDir%\pchealth\helpctr\Indices\merged.hhk (48376 bytes)
%WinDir%\Temp\MPCC1.tmp (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000170.query.new (298 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015a.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000021b.query.new (306 bytes)
%WinDir%\Temp\MPC18.tmp (322 bytes)
%WinDir%\pchealth\helpctr\System\errors\badurl.htm (1 bytes)
%WinDir%\Temp\MPC2A.tmp (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000004c.query.new (188 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001c2.query.new (500 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001cc.query.new (200 bytes)
%WinDir%\pchealth\helpctr\System\images (4 bytes)
%WinDir%\Temp\MPC51.tmp (5 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000098.query.new (154 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\r1_c2.gif (107 bytes)
%WinDir%\Temp\MPC26.tmp (14 bytes)
%WinDir%\Temp\MPC9B.tmp (1 bytes)
%WinDir%\Temp\MPC7C.tmp (1 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\info.gif (99 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001e4.query.new (244 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\HelpCenter.bmp (3 bytes)
%WinDir%\pchealth\helpctr\System\panels\subpanels (4 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000187.query.new (457 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018b.query.new (457 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\info.gif (454 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000223.query.new (25 bytes)
%WinDir%\Temp\MPC7.tmp (1830 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000130.query.new (484 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\rcscreen6_head.htm (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000017d.query.new (356 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015e.query.new (764 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018c.query.new (230 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysinfomain.htm (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000a2.query.new (145 bytes)
%WinDir%\Temp\MPCAC.tmp (262 bytes)
%WinDir%\pchealth\helpctr\System\images\16x16 (4 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\100_chart.gif (1 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\DividerBar.gif (1 bytes)
%WinDir%\pchealth\helpctr\System\images\24x24\arrow_green_mousedown.bmp (2 bytes)
%WinDir%\pchealth\helpctr\System\images\48x48 (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001a0.query.new (180 bytes)
%WinDir%\Temp\MPC47.tmp (19 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000028a.query.new (998 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001a4.query.new (164 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\30_chart.gif (782 bytes)
%WinDir%\Temp\MPC70.tmp (762 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000282.query.new (145 bytes)
%WinDir%\Temp\MPC9C.tmp (139 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001dc.query.new (194 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000093.query.new (769 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\monitor.gif (129 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000023c.query.new (202 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\RAHelpeeAcceptLayout.xml (666 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Windows Component Publisher,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\ShieldsUpMsg.htm (9 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\status_ok.gif (232 bytes)
%WinDir%\Temp\MPCE.tmp (6 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000142.query.new (457 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002a9.query.new (25 bytes)
%WinDir%\Temp\MPC6C.tmp (782 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000000a.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000047.query.new (145 bytes)
%WinDir%\pchealth\helpctr\System\images\Expando\expanded.gif (135 bytes)
%WinDir%\Temp\MPC1A.tmp (1 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\rcstatus.htm (704 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\chip.gif (102 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000d0.query.new (198 bytes)
%WinDir%\Temp\MPC13.tmp (2416 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001b2.query.new (145 bytes)
%WinDir%\Temp\MPCE0.tmp (442 bytes)
%WinDir%\pchealth\helpctr\System\panels\Context.htm (9 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000b3.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysHealthInfo.htm (13 bytes)
%WinDir%\Temp\MPCBD.tmp (1289 bytes)
%WinDir%\pchealth\helpctr\System\css\Layout.css (492 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\msinfo.xml (371 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\windows.gif (569 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000026a.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ba.query.new (961 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\r1_c1.gif (114 bytes)
%WinDir%\Temp\MPC3E.tmp (7 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015c.query.new (332 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\RAClient.js (426 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000014d.query.new (850 bytes)
%WinDir%\pchealth\helpctr\System\images\icon_newwindow_12x.bmp (630 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\msinfohss.css (582 bytes)
%WinDir%\pchealth\helpctr\System\images\16x16\tools.bmp (1 bytes)
%WinDir%\Temp\MPC3B.tmp (967 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000225.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000017e.query.new (356 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\r1_c1.gif (114 bytes)
%WinDir%\pchealth\helpctr\System\errors\redirect.htm (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018f.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000152.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000031.query.new (564 bytes)
%WinDir%\pchealth\helpctr\System (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000210.query.new (158 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000003c.query.new (298 bytes)
%WinDir%\Temp\MPC68.tmp (784 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000134.query.new (298 bytes)
%WinDir%\Temp\MPC88.tmp (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000023e.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000224.query.new (82 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\Options.bmp (3 bytes)
%WinDir%\Temp\MPCD9.tmp (1821 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000011b.query.new (145 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000007f.query.new (961 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000052.query.new (25 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\pssmachinesnapshot-less.xml (7 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000e2.query.new (457 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001b0.query.new (128 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000198.query.new (354 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Common\ConnIssue.htm (10 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\55_chart.gif (1 bytes)
%WinDir%\pchealth\helpctr\System\scripts\HomePage__DESKTOP.js (3 bytes)
%WinDir%\pchealth\helpctr\System\CompatCtr (4 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysEvtLogInfo.htm (10 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common (8 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000b2.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000013c.query.new (338 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\ShieldsUpMsg.htm (3 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\OfflineOptions.htm (2 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysRemoteInfo.htm (1 bytes)
%WinDir%\Temp\MPCC0.tmp (609 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000060.query.new (180 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001fe.query.new (145 bytes)
%WinDir%\Temp\MPC8F.tmp (1 bytes)
%WinDir%\pchealth\helpctr\System\images\error.gif (1 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\rcscreen4.htm (4 bytes)
%WinDir%\pchealth\helpctr\System\images\48x48\desktop_icon_generic.bmp (9 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000207.query.new (73 bytes)
%WinDir%\Temp\MPC69.tmp (778 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000240.query.new (202 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000151.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ca.query.new (961 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\0_chart.gif (734 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000027a.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\RAServer.js (5 bytes)
%WinDir%\Temp\MPC91.tmp (682 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000014c.query.new (396 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\RAChatClient.htm (8 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000279.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002c2.query.new (145 bytes)
%WinDir%\Temp\MPCBE.tmp (9 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000293.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000b6.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002bd.query.new (608 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\RAURA.xml (569 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\Quit.bmp (3 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\RAServer.htm (912 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000e4.query.new (230 bytes)
%WinDir%\pchealth\helpctr\System\images\16x16\arrow_green_normal_shadow.bmp (2 bytes)
%WinDir%\Temp\MPCB.tmp (1568 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\searchblurb.htm (1 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\5_chart.gif (773 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000cb.query.new (961 bytes)
%WinDir%\Temp\MPC54.tmp (843 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Common\icon_information_32x.gif (468 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\spacer.gif (43 bytes)
%WinDir%\Temp\MPC9E.tmp (159 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000054.query.new (246 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000110.query.new (190 bytes)
%WinDir%\Temp\MPC46.tmp (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000292.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000226.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000011c.query.new (420 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000071.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000be.query.new (961 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000a0.query.new (216 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000024.query.new (438 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Windows Component Publisher,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\rcscreen6.htm (4412 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\GRect.gif (311 bytes)
%WinDir%\pchealth\helpctr\System\panels\HHWrapper.htm (713 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001af.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000082.query.new (961 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002a4.query.new (130 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common (4 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\rcscreen8.htm (801 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\error.gif (107 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\10_chart.gif (1 bytes)
%WinDir%\Temp\MPCCC.tmp (1 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\55_chart.gif (777 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002ae.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001cb.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Common\common.js (10 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000040.query.new (212 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\RCFileXfer.htm (2002 bytes)
%WinDir%\pchealth\helpctr\System\panels\ShareHelp.htm (4 bytes)
%WinDir%\pchealth\helpctr\System\images\icon_blank_12x.bmp (630 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000249.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001d4.query.new (190 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\GArrow.gif (682 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysSoftwareInfo.htm (7 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000025f.query.new (145 bytes)
%WinDir%\Temp\MPC33.tmp (449 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000137.query.new (337 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000009a.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000288.query.new (214 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Css\rcbuddy.css (2 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\GArrow.gif (682 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001ea.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002be.query.new (25 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\buddy_attention.gif (608 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\attention.gif (690 bytes)
%WinDir%\Temp\MPC3F.tmp (880 bytes)
%WinDir%\Temp\MPC6F.tmp (785 bytes)
%WinDir%\Temp\MPCD1.tmp (630 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000007e.query.new (961 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\PSS.css (781 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001ff.query.new (145 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000022d.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000213.query.new (337 bytes)
%WinDir%\Temp\MPCC.tmp (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000180.query.new (282 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000051.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysConfigLaunch.htm (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000029c.query.new (188 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000123.query.new (145 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Css\rcbuddy.css (2 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\RAClient.htm (1163 bytes)
%WinDir%\pchealth\helpctr\System\panels\MiniNavBar.xml (1 bytes)
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%WinDir%\Temp\MPCC2.tmp (1 bytes)
%WinDir%\Temp\MPC58.tmp (3 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000018.query.new (254 bytes)
%WinDir%\Temp\MPC16.tmp (544 bytes)
%WinDir%\Temp\MPCA.tmp (48457 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000019c.query.new (240 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000252.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000016c.query.new (226 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\down.bmp (1 bytes)
%WinDir%\pchealth\helpctr\System\panels\RemoteHelp.htm (43 bytes)
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%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\TakeControl.gif (861 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000268.query.new (166 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\options.htm (1 bytes)
%WinDir%\Temp\MPC4.tmp (5 bytes)
%WinDir%\Temp\MPC9A.tmp (102 bytes)
%WinDir%\pchealth\helpctr\Indices\scoped_5.hhk (20 bytes)
%WinDir%\Temp\MPCBA.tmp (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015d.query.new (764 bytes)
%WinDir%\Temp\MPC61.tmp (1 bytes)
%WinDir%\Temp\MPC27.tmp (374 bytes)
%WinDir%\Temp\MPC94.tmp (67 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\spacer.gif (43 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client (4 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000002d.query.new (500 bytes)
%WinDir%\pchealth\helpctr\System\dialogs\DlgLib.js (850 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Common\icon_information_32x.gif (468 bytes)
%System%\config\systemprofile\Application Data\Microsoft\CryptnetUrlCache\Content\E04822AD18D472EA5B582E6E6F8C6B9A (528 bytes)
%WinDir%\Temp\MPCDC.tmp (13 bytes)
%WinDir%\pchealth\helpctr\System\scripts (4 bytes)
%WinDir%\pchealth\helpctr\System\UpdateCtr\Learn.htm (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000066.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\images\Centers\IULogo.gif (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000290.query.new (214 bytes)
%WinDir%\Temp\MPC6E.tmp (789 bytes)
%WinDir%\Temp\MPC8D.tmp (1 bytes)
%WinDir%\Temp\MPC3.tmp (6 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\rcscreen5.htm (837 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001df.query.new (961 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000005e.query.new (457 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000da.query.new (73 bytes)
%WinDir%\Temp\MPC96.tmp (118 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001f6.query.new (457 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000166.query.new (260 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000144.query.new (250 bytes)
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%WinDir%\Temp\MPC43.tmp (24 bytes)
%WinDir%\Temp\MPC56.tmp (5 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000016a.query.new (73 bytes)
%WinDir%\pchealth\helpctr\System\UpdateCtr\LearnInternet.htm (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000027c.query.new (162 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000203.query.new (457 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ce.query.new (25 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000232.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000258.query.new (204 bytes)
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%WinDir%\Temp\MPC92.tmp (1 bytes)
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%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\confirm.htm (2 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\keywordhelp.htm (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001de.query.new (961 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000011a.query.new (145 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\VOIPMsgs.htm (2 bytes)
%WinDir%\Temp\MPCF.tmp (7 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ae.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\images\icon_onlineinline_12x.bmp (630 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000278.query.new (186 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000169.query.new (73 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\RAChatServer.htm (8 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\icon_extweb.gif (321 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000000f.query.new (337 bytes)
%WinDir%\pchealth\helpctr\System\images\32x32\logo.bmp (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000128.query.new (242 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\RAToolBar.htm (516 bytes)
%WinDir%\Temp\MPC57.tmp (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000126.query.new (601 bytes)
%WinDir%\Temp\MPC42.tmp (1 bytes)
%WinDir%\Temp\MPC36.tmp (2 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\70_chart.gif (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000004e.query.new (337 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000034.query.new (504 bytes)
%WinDir%\Temp\MPC93.tmp (67 bytes)
%WinDir%\Temp\MPC95.tmp (1 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\system.gif (404 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000000c.query.new (186 bytes)
%WinDir%\Temp\MPC81.tmp (1428 bytes)
%WinDir%\Temp\MPC64.tmp (9 bytes)
%WinDir%\pchealth\helpctr\System\DFS\xmldialog.htm (967 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000295.query.new (966 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001c7.query.new (300 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001ef.query.new (337 bytes)
%WinDir%\Temp\MPCBF.tmp (9 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000019f.query.new (457 bytes)
%WinDir%\Temp\MPC23.tmp (9 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\voicefirewallmsg.htm (3 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\buddy_busy.gif (373 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\escalationhelp.htm (267 bytes)
%WinDir%\Temp\MPCC6.tmp (136 bytes)
%WinDir%\Temp\MPC9.tmp (1488 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001d0.query.new (192 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000010f.query.new (145 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000127.query.new (601 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000229.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000005a.query.new (73 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002ca.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000022a.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000008c.query.new (516 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000024c.query.new (418 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000174.query.new (234 bytes)
%WinDir%\pchealth\helpctr\System\UpdateCtr\updatecenter.htm (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002ba.query.new (73 bytes)
%WinDir%\pchealth\helpctr\System\errors (4 bytes)
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%WinDir%\Temp\MPCC4.tmp (674 bytes)
%WinDir%\pchealth\helpctr\System\rc\rcRequest.htm (2 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\DividerBar1.htm (341 bytes)
%WinDir%\Temp\MPCB1.tmp (2 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\buddy_none.gif (910 bytes)
%WinDir%\pchealth\helpctr\Indices\scoped_6.hhk (15 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000256.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000af.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001fc.query.new (236 bytes)
%WinDir%\pchealth\helpctr\Indices\scoped_8.hhk (4232 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\rcConnection.htm (3 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\about_support.htm (2 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000029d.query.new (926 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002b7.query.new (25 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000177.query.new (337 bytes)
%WinDir%\pchealth\helpctr\Database\HCdata.edb (112152 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\Envelope.gif (111 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\30_chart.gif (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000173.query.new (145 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000f6.query.new (25 bytes)
%WinDir%\pchealth\helpctr\System\images\Centers\Connect.gif (1 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000f7.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000102.query.new (73 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000003a.query.new (25 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000003e.query.new (25 bytes)
%WinDir%\Temp\MPC6D.tmp (793 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\generic_mail.gif (1 bytes)
%WinDir%\Temp\MPCBC.tmp (9 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000008e.query.new (25 bytes)
%WinDir%\Temp\MPC22.tmp (7 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\pssmachinesnapshot.xml (278 bytes)
%WinDir%\Temp\MPC5E.tmp (2 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000028c.query.new (284 bytes)

The SpyTool deletes the following file(s):

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%WinDir%\pchealth\helpctr\System\images\icon_blank_12x.bmp (0 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000d8.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000017b.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000284.query (0 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\tools.htm (0 bytes)
%WinDir%\pchealth\helpctr\System\panels (0 bytes)
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%WinDir%\Temp\MPC18.tmp (0 bytes)
%WinDir%\pchealth\helpctr\System\css (0 bytes)
%WinDir%\pchealth\helpctr\System\errors\badurl.htm (0 bytes)
%WinDir%\Temp\MPC1B.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001f7.query (0 bytes)
%WinDir%\pchealth\helpctr\System\images (0 bytes)
%WinDir%\Temp\MPC51.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000011b.query (0 bytes)
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%WinDir%\pchealth\helpctr\System\Remote Assistance (0 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000008d.query (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance (0 bytes)
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%WinDir%\pchealth\helpctr\System\images\16x16 (0 bytes)
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%WinDir%\Temp\MPC9C.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000257.query (0 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\monitor.gif (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000af.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000071.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000028a.query (0 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\RAHelpeeAcceptLayout.xml (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Windows Component Publisher,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\ShieldsUpMsg.htm (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\status_ok.gif (0 bytes)
%WinDir%\Temp\MPCE.tmp (0 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000278.query (0 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\RAIMLayout.xml (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000fc.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000107.query (0 bytes)
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%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000014c.query (0 bytes)
%WinDir%\Temp\MPC1A.tmp (0 bytes)
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%WinDir%\pchealth\helpctr\System\sysinfo\graphics\chip.gif (0 bytes)
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%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Windows Component Publisher,L=Redmond,S=Washington,C=US (0 bytes)
%WinDir%\Temp\MPCE0.tmp (0 bytes)
%WinDir%\pchealth\helpctr\System\panels\Context.htm (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000011d.query (0 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\sysHealthInfo.htm (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000252.query (0 bytes)
%WinDir%\Temp\MPCBD.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000170.query (0 bytes)
%WinDir%\pchealth\helpctr\System\css\Layout.css (0 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\msinfo.xml (0 bytes)
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%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email (0 bytes)
%WinDir%\Temp\MPCC4.tmp (0 bytes)
%WinDir%\pchealth\helpctr\System\rc\rcRequest.htm (0 bytes)
%WinDir%\Temp\MPCCC.tmp (0 bytes)
%WinDir%\pchealth\helpctr\System\rc (0 bytes)
%WinDir%\Temp\MPCB1.tmp (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\buddy_none.gif (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000137.query (0 bytes)
%WinDir%\pchealth\helpctr\Indices\scoped_6.hhk (0 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\isupport.htm (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000148.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000025f.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000029a.query (0 bytes)
%WinDir%\pchealth\helpctr\Indices\scoped_8.hhk (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\rcConnection.htm (0 bytes)
%WinDir%\pchealth\helpctr\System\blurbs\about_support.htm (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000239.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000e7.query (0 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Common\icon_information_32x.gif (0 bytes)
%WinDir%\Temp\MPCB9.tmp (0 bytes)
%WinDir%\pchealth\helpctr\Database\HCdata.edb (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000035.query (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\Envelope.gif (0 bytes)
%WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\30_chart.gif (0 bytes)
%WinDir%\pchealth\helpctr\System\images\Centers\Connect.gif (0 bytes)
%WinDir%\pchealth\helpctr\System\Remote Assistance\Css (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000184.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000152.query (0 bytes)
%WinDir%\Temp\MPC6D.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001e8.query (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\generic_mail.gif (0 bytes)
%WinDir%\Temp\MPCBC.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ea.query (0 bytes)
%WinDir%\Temp\MPC22.tmp (0 bytes)
%WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\pssmachinesnapshot.xml (0 bytes)
%WinDir%\Temp\MPC5E.tmp (0 bytes)
%WinDir%\Temp\MPC75.tmp (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001bf.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000092.query (0 bytes)
%WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018a.query (0 bytes)

Registry activity

The process %original file name%.exe:1268 makes changes in the system registry.
The SpyTool creates and/or sets the following values in system registry:

[HKLM\SOFTWARE\Microsoft\Cryptography\RNG]
"Seed" = "AE 85 BB 33 EA 21 7C F1 24 14 22 09 8A D3 F7 C0"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c155cd73-744b-11e2-8294-806d6172696f}]
"BaseClass" = "Drive"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Cookies" = "%Documents and Settings%\%current user%\Cookies"
"Cache" = "%Documents and Settings%\%current user%\Local Settings\Temporary Internet Files"

[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Common Documents" = "%Documents and Settings%\All Users\Documents"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Desktop" = "%Documents and Settings%\%current user%\Desktop"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c155cd72-744b-11e2-8294-806d6172696f}]
"BaseClass" = "Drive"

[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Common AppData" = "%Documents and Settings%\All Users\Application Data"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c155cd75-744b-11e2-8294-806d6172696f}]
"BaseClass" = "Drive"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"AppData" = "%Documents and Settings%\%current user%\Application Data"

[HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\%WinDir%\TLPEXV]
"IAY.exe" = "IAY"

[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Common Desktop" = "%Documents and Settings%\All Users\Desktop"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b98117e8-75ca-11e2-81b2-000c293708fb}]
"BaseClass" = "Drive"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Personal" = "%Documents and Settings%\%current user%\My Documents"

The SpyTool modifies IE settings for security zones to map all urls to the Intranet Zone:

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap]
"IntranetName" = "1"

The SpyTool modifies IE settings for security zones to map all local web-nodes with no dots which do not refer to any zone to the Intranet Zone:

"UNCAsIntranet" = "1"

The SpyTool modifies IE settings for security zones to map all web-nodes that bypassing proxy to the Intranet Zone:

"ProxyBypass" = "1"

The process HelpSvc.exe:1520 makes changes in the system registry.
The SpyTool creates and/or sets the following values in system registry:

[HKLM\SOFTWARE\Microsoft\Cryptography\RNG]
"Seed" = "F3 39 B2 43 D8 6F 49 BD EC FE 65 ED 8E EA 6D 4D"

[HKLM\SOFTWARE\Microsoft\PCHealth\HelpSvc\Backup]
"PackageStore" = "51 43 31 03 01 00 00 00 0F 00 00 00 50 00 72 00"

[HKLM\System\CurrentControlSet\Services\Eventlog\Application\ESENT]
"CategoryMessageFile" = "%System%\ESENT.dll"

[HKLM\SOFTWARE\Microsoft\PCHealth\HelpSvc\Backup]
"CRC_Registry" = "562997035"

[HKLM\System\CurrentControlSet\Services\Eventlog\Application\ESENT]
"TypesSupported" = "7"
"EventMessageFile" = "%System%\ESENT.dll"
"CategoryCount" = "16"

[HKU\.DEFAULT\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
"ParseAutoexec" = "1"

The process IAY.exe:1808 makes changes in the system registry.
The SpyTool creates and/or sets the following values in system registry:

[HKLM\SOFTWARE\Microsoft\Cryptography\RNG]
"Seed" = "C5 90 80 69 E2 77 AF F3 28 42 DC 46 5F EC A5 E4"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c155cd73-744b-11e2-8294-806d6172696f}]
"BaseClass" = "Drive"

[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Common Programs" = "%Documents and Settings%\All Users\Start Menu\Programs"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c155cd72-744b-11e2-8294-806d6172696f}]
"BaseClass" = "Drive"

[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Common AppData" = "%Documents and Settings%\All Users\Application Data"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c155cd75-744b-11e2-8294-806d6172696f}]
"BaseClass" = "Drive"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"AppData" = "%Documents and Settings%\%current user%\Application Data"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b98117e8-75ca-11e2-81b2-000c293708fb}]
"BaseClass" = "Drive"

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
"Personal" = "%Documents and Settings%\%current user%\My Documents"

To automatically run itself each time Windows is booted, the SpyTool adds the following link to its file to the system registry autorun key:

[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IAY Start" = "%WinDir%\TLPEXV\IAY.exe"

Network activity (URLs)

URL IP
hxxp://a1363.g.akamai.net/pki/crl/products/WinIntPCA.crl
crl.microsoft.com 165.254.94.105


HOSTS file anomalies

No changes have been detected.

Rootkit activity

No anomalies have been detected.

Propagation


Remove it with Ad-Aware

  1. Click (here) to download and install Ad-Aware Free Antivirus.
  2. Update the definition files.
  3. Run a full scan of your computer.


Manual removal*

  1. Terminate malicious process(es) (How to End a Process With the Task Manager):

    %original file name%.exe:1268
    HelpSvc.exe:1520

  2. Delete the original SpyTool file.
  3. Delete or disinfect the following files created/modified by the SpyTool:

    %WinDir%\TLPEXV\IAY.exe (15021 bytes)
    %WinDir%\TLPEXV\IAY.02 (56 bytes)
    %WinDir%\TLPEXV\IAY.00 (1 bytes)
    %WinDir%\TLPEXV\IAY.01 (81 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000a8.query.new (256 bytes)
    %WinDir%\Temp\MPC1B.tmp (2 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000001d.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\System\panels\subpanels\Options.htm (3 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000db.query.new (73 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000114.query.new (374 bytes)
    %WinDir%\pchealth\helpctr\System\blurbs\tools.htm (1 bytes)
    %WinDir%\pchealth\helpctr\Indices\merged.hhk (48376 bytes)
    %WinDir%\Temp\MPCC1.tmp (1 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000170.query.new (298 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015a.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000021b.query.new (306 bytes)
    %WinDir%\Temp\MPC18.tmp (322 bytes)
    %WinDir%\pchealth\helpctr\System\errors\badurl.htm (1 bytes)
    %WinDir%\Temp\MPC2A.tmp (2 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000004c.query.new (188 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001c2.query.new (500 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001cc.query.new (200 bytes)
    %WinDir%\pchealth\helpctr\System\images (4 bytes)
    %WinDir%\Temp\MPC51.tmp (5 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000098.query.new (154 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\r1_c2.gif (107 bytes)
    %WinDir%\Temp\MPC26.tmp (14 bytes)
    %WinDir%\Temp\MPC9B.tmp (1 bytes)
    %WinDir%\Temp\MPC7C.tmp (1 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\info.gif (99 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001e4.query.new (244 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\HelpCenter.bmp (3 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000187.query.new (457 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018b.query.new (457 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Common\info.gif (454 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000223.query.new (25 bytes)
    %WinDir%\Temp\MPC7.tmp (1830 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000130.query.new (484 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\rcscreen6_head.htm (2 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000017d.query.new (356 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015e.query.new (764 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018c.query.new (230 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\sysinfomain.htm (4 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000a2.query.new (145 bytes)
    %WinDir%\Temp\MPCAC.tmp (262 bytes)
    %WinDir%\pchealth\helpctr\System\images\16x16 (4 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\100_chart.gif (1 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\DividerBar.gif (1 bytes)
    %WinDir%\pchealth\helpctr\System\images\24x24\arrow_green_mousedown.bmp (2 bytes)
    %WinDir%\pchealth\helpctr\System\images\48x48 (4 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001a0.query.new (180 bytes)
    %WinDir%\Temp\MPC47.tmp (19 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000028a.query.new (998 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001a4.query.new (164 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\30_chart.gif (782 bytes)
    %WinDir%\Temp\MPC70.tmp (762 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000282.query.new (145 bytes)
    %WinDir%\Temp\MPC9C.tmp (139 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001dc.query.new (194 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000093.query.new (769 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\monitor.gif (129 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000023c.query.new (202 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\RAHelpeeAcceptLayout.xml (666 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Windows Component Publisher,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\ShieldsUpMsg.htm (9 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\status_ok.gif (232 bytes)
    %WinDir%\Temp\MPCE.tmp (6 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000142.query.new (457 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002a9.query.new (25 bytes)
    %WinDir%\Temp\MPC6C.tmp (782 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000000a.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000047.query.new (145 bytes)
    %WinDir%\pchealth\helpctr\System\images\Expando\expanded.gif (135 bytes)
    %WinDir%\Temp\MPC1A.tmp (1 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\rcstatus.htm (704 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\chip.gif (102 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000d0.query.new (198 bytes)
    %WinDir%\Temp\MPC13.tmp (2416 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001b2.query.new (145 bytes)
    %WinDir%\Temp\MPCE0.tmp (442 bytes)
    %WinDir%\pchealth\helpctr\System\panels\Context.htm (9 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000b3.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\sysHealthInfo.htm (13 bytes)
    %WinDir%\Temp\MPCBD.tmp (1289 bytes)
    %WinDir%\pchealth\helpctr\System\css\Layout.css (492 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\msinfo.xml (371 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\windows.gif (569 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000026a.query.new (73 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ba.query.new (961 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\r1_c1.gif (114 bytes)
    %WinDir%\Temp\MPC3E.tmp (7 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000015c.query.new (332 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\RAClient.js (426 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000014d.query.new (850 bytes)
    %WinDir%\pchealth\helpctr\System\images\icon_newwindow_12x.bmp (630 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\msinfohss.css (582 bytes)
    %WinDir%\pchealth\helpctr\System\images\16x16\tools.bmp (1 bytes)
    %WinDir%\Temp\MPC3B.tmp (967 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000225.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000017e.query.new (356 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\r1_c1.gif (114 bytes)
    %WinDir%\pchealth\helpctr\System\errors\redirect.htm (1 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000018f.query.new (73 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000152.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000031.query.new (564 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000210.query.new (158 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000003c.query.new (298 bytes)
    %WinDir%\Temp\MPC68.tmp (784 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000134.query.new (298 bytes)
    %WinDir%\Temp\MPC88.tmp (1 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000023e.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000224.query.new (82 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\Options.bmp (3 bytes)
    %WinDir%\Temp\MPCD9.tmp (1821 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000011b.query.new (145 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000007f.query.new (961 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000052.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\pssmachinesnapshot-less.xml (7 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000e2.query.new (457 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001b0.query.new (128 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000198.query.new (354 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Common\ConnIssue.htm (10 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\47x24pie\55_chart.gif (1 bytes)
    %WinDir%\pchealth\helpctr\System\scripts\HomePage__DESKTOP.js (3 bytes)
    %WinDir%\pchealth\helpctr\System\CompatCtr (4 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\sysEvtLogInfo.htm (10 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000b2.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000013c.query.new (338 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\ShieldsUpMsg.htm (3 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\OfflineOptions.htm (2 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\sysRemoteInfo.htm (1 bytes)
    %WinDir%\Temp\MPCC0.tmp (609 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000060.query.new (180 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000001fe.query.new (145 bytes)
    %WinDir%\Temp\MPC8F.tmp (1 bytes)
    %WinDir%\pchealth\helpctr\System\images\error.gif (1 bytes)
    %WinDir%\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Email\rcscreen4.htm (4 bytes)
    %WinDir%\pchealth\helpctr\System\images\48x48\desktop_icon_generic.bmp (9 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000207.query.new (73 bytes)
    %WinDir%\Temp\MPC69.tmp (778 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000240.query.new (202 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000151.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000ca.query.new (961 bytes)
    %WinDir%\pchealth\helpctr\System\sysinfo\graphics\33x16pie\0_chart.gif (734 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000027a.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\RAServer.js (5 bytes)
    %WinDir%\Temp\MPC91.tmp (682 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000014c.query.new (396 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Client\RAChatClient.htm (8 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000279.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002c2.query.new (145 bytes)
    %WinDir%\Temp\MPCBE.tmp (9 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\00000293.query.new (73 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000000b6.query.new (73 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002bd.query.new (608 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\RAURA.xml (569 bytes)
    %WinDir%\pchealth\helpctr\System\Remote Assistance\Interaction\Common\Quit.bmp (3 bytes)
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    %WinDir%\Temp\MPC5E.tmp (2 bytes)
    %WinDir%\Temp\MPC75.tmp (1 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\000002b6.query.new (25 bytes)
    %WinDir%\pchealth\helpctr\OfflineCache\Professional_32#0409\0000028c.query.new (284 bytes)

  4. Delete the following value(s) in the autorun key (How to Work with System Registry):

    [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "IAY Start" = "%WinDir%\TLPEXV\IAY.exe"

  5. Clean the Temporary Internet Files folder, which may contain infected files (How to clean Temporary Internet Files folder).
  6. Reboot the computer.

*Manual removal may cause unexpected system behaviour and should be performed at your own risk.